![]() Qfinder tells me there's a new version available, but when I try to download it from there, I get the same error message of, "Login failed. The NAS is currently running firmware version 4. (I can only access that page when the NAS is connected to my PC via ethernet though, which is in Adapter 3 and also 'Connected'.) : Bluetooth Device (Personal Area Network) : 192.168.1.1Įthernet adapter Bluetooth Network Connection:ĭescription. : Saturday, 6 March 2021 1:06:12 PMĭefault Gateway. : Microsoft Wi-Fi Direct Virtual Adapter #4 Wireless LAN adapter Local Area Connection* 13:ĭescription. : Microsoft Wi-Fi Direct Virtual Adapter #3 Wireless LAN adapter Local Area Connection* 2:ĭescription. : Intel(R) Ethernet Connection (2) I219-V My PC is running Windows 10, and when I do a 'ipconfig/all' in a command prompt, this is what comes up: The system default gateway used to be on 'auto-select', but I tried changing it to Adapter 1 to see if that would change anything (it doesn't seem to have). Here's a big dump of additional info, in case any of it's helpful: I'd appreciate any guidance anyone could give me, and you have blanket permission/invitation to speak to me like I'm a noob who doesn't know anything (because I am). I can see in Storage & Snapshots that all my data is safe, so I'm not overly panicked about that, but I really do need to get my NAS back up and running sooner or later. I'd thought that the DNS server thing must be the key to this, but now I'm not as sure.ĭoes anyone have any idea what I ought to try next? Because after that dead end, I'm a little stumped. I still can't access my NAS through the network, and when I open up the NAS settings via direct ethernet connection, the same error message (about how "the system has detected that your DNA server cannot resolve hosts" and "contact your ISP for the DNS server information") still pops up. Unfortunately, that doesn't seem to have done anything to solve the problem, or even to resolve the error message. ![]() I called my internet service provider, they provided me with the specific primary & secondary DNS address they use, and I plugged those in instead. I navigated to where it instructed me, and saw that the settings for my Adapter 1 (the one I connect the NAS to the router with) was set to "Obtain DNS server address automatically". This was a lot more specific than the previous error messages I'd gotten, so I figured we were getting somewhere. You may contact your ISP for the DNS server information." Please got to "Control Panel > Network > Network & Virtual Switch > Interfaces" and check if the DNS Server and default gateway is correct. "The system has detected that your DNS server cannot resolve hosts, and some applications might not work properly. This worked - I was able to access the NAS's settings through my browser that way - and the first thing that popped up was this error message: (The NAS's normal static IP had been 192.168.1.123 when connecting direct to my PC via cable, it was 169.254.9.27). So okay: to try and access the settings, I connected my computer directly to the NAS via ethernet cable. ![]() go into 'Network Drives', right-click 'Details', etc), it comes up with: When I try to access the NAS's settings, the connection just times out ("The server at 192.168.1.123 is taking too long to respond.") When I try to do most other things in Qfinder (e.g. ![]() One thing I can say is that it really doesn't seem like it's a problem specific to my PC, as I use the NAS primarily as media storage for an Android TV box, and that also stopped being able to see and access the NAS at the exact same time. ![]() I don't really know what I'm doing here though, or what a Subnet Mask even is, so I may be mistaken. Please check if the device and your computer are on the same subnet.Ĭlick 'OK' to open the web browser and try to connect to device, or click 'Cancel' to return."Īs far as I can tell, we do *appear* to be on the same Subnet Mask: the NAS's Subnet Mask is 255.255.255.0 (/24), and my PC's Wireless Lan adapter Subnet Mask (accessed via command prompt -> 'ipconfig/all') is also 255.255.255.0. I can still see the device in Qfinder Pro (7.4.3), but on trying to click on it, it comes up: The first thing I noticed was not being able to access my mapped network drives, but then I also found I could no longer access the NAS's settings through my browser. I'm not all that much of a tech person (just setting up the NAS initially brought me pretty close to my capacity on that front), so I thought I'd bring the problem here and hope that someone more versed can tell me what I need to do. Hi - so a few nights ago I abruptly lost access to my Qnap TS-453A NAS, and nothing I've tried yet has fixed the problem. ![]()
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